FAQ's

We offer standard and express shipping. The shipping options and delivery timeframes are displayed at the checkout.
For more information, please visit our Shipping & Delivery page.

Shipping costs vary depending on your location, the shipping method you choose, and the total weight of your order. You can view the shipping costs at checkout before completing your purchase.
For more information, please visit our Shipping & Delivery page.

Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the delivery status of your package through our carrier’s tracking system.

Yes, we offer international shipping to almost all countries. Please check the shipping options at checkout to see if we deliver to your location and to view any associated costs.
If you're having issues shipping to your country, please contact our customer support team at help@kurvwear.com

If your order hasn’t arrived within the estimated delivery time, please check your tracking information for updates. We don't take responsibility for delays caused by shipping carriers. If you still have concerns, contact our customer support team at help@kurvwear.com for assistance.

If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been packed or shipped.

International orders may be subject to customs fees or import duties. Kurvwear is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government.

If you suspect that your order has been misplaced by the carrier during transit, please contact our customer support team a help@kurvwear.com. Once the carrier is in possession of the item, we have little control over their shipping processes. That being said, please contact us immediately so we can work with the shipping carrier to resolve the issue.

While we strive to process all orders quickly, choosing expedited shipping and placing your order early in the day (AEST) can help speed up the process. Order processing times are typically 1-3 business days (AEST).

If you need to change your shipping method, please contact our customer support team at help@kurvwear.com as soon as possible. We will try to accommodate your request if the order has not been processed.

We offer a hassle-free return policy. If you’re not completely satisfied with your purchase, you can return it within 14 days of receiving your order for a full refund, provided the items are in their original condition with tags attached.

Returned items must be unworn, unwashed, and in their original condition with all tags and packaging intact. Items that do not meet these criteria may be subject to rejection.
In order to avoid return rejection, we request pictures of the items prior to providing you with return shipping information.

No, the customer is responsible for shipping costs unless the return is due to a defect or error on our part. This is handled by our customer support team on a case by case basis.

Once we receive your return, we aim to process it within 5-7 business days. Refunds will be issued to your original payment method and may take an additional 3-5 business days to appear in your account, depending on your bank/original payment method.

At the moment we are unable to offer exchanges. If you’d like an exchange, we recommend returning your original purchase for a refund and placing a new order. Please contact our customer support team at help@kurvwear.com so we can assist with this.

After initiating your return, you will receive a tracking number for the return shipment. Please send this tracking number to us so both of us can monitor the status of your return until it reaches us.

Original shipping and costs are non-refundable.

Kurvwear accepts a variety of payment methods including all major credit and debit cards, PayPal, and installment options like Sezzle, Klarna, and Afterpay.

We currently only accept one payment method per order. However, you can choose from our wide range of accepted payment options for your convenience.

Yes, we accept international credit cards. Your bank or card issuer may charge a foreign transaction fee.

Enter your discount code during the checkout process in the designated field. The discount will be applied to your order before you complete your purchase.

Once an order is placed, the payment method cannot be changed. If you need assistance, please contact our customer support team.

Yes, you can receive a refund even if you used a discount code. The refunded amount will reflect the discounted price you paid.

For your security, we do not store your credit card information on our servers nor do we have access to viewing your financial information. Payment details are processed securely through our payment providers.